Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional tradespeople, construction businesses, and DIY enthusiasts seeking high-quality fastening solutions. By using our site, you confirm you are at least 18 years old and accessing from a region we serve (excluding certain Asian countries and remote locations).

1.2 Intellectual Property Rights

All content on this website, including product descriptions, images, and logos, is the property of Collated Nails Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our professional fastening products including:

• Bare Units
• Finishing Nails
• Framing Nails
• Galvanised Staples
• Heavy Duty Staples
• Nail Guns

While we strive for accuracy, slight variations in product specifications may occur. Product images are for illustrative purposes and may not reflect exact appearance.

2.2 Professional Use Disclaimer

Our products are designed for professional construction applications. Users are responsible for:

• Selecting appropriate products for their specific project requirements
• Following all manufacturer guidelines and safety precautions
• Using proper protective equipment when handling fasteners and tools

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We reserve the right to refuse orders at our discretion, including for suspected fraudulent activity.

3.2 Pricing and Payment

All prices are in GBP (£) and inclusive of VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation. You confirm the payment method used is yours or you have authorization to use it.

3.3 Order Confirmation

After payment processing, you’ll receive an order confirmation email. This constitutes our acceptance of your order and forms a binding contract.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays).

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Responsibilities

You are responsible for:

• Providing accurate delivery information
• Any additional customs fees or import taxes
• Inspecting goods upon delivery for damage or defects

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for unused products in original packaging with proof of purchase. Exceptions:

• Nail guns cannot be returned unless defective
• Opened packages of nails/staples cannot be returned for hygiene reasons

5.2 Returns Process

To initiate a return:

1. Email [email protected] with your request
2. Wait for RMA number and instructions
3. Ship items to our Gloucester facility at your expense

5.3 Refund Processing

Refunds are issued within 5-7 business days after we receive and approve your return. Note:

• Original shipping costs are non-refundable
• £12.95 will be deducted from refunds for free shipping orders over £50

6. Liability and Disclaimers

6.1 Product Liability

While we ensure our professional fasteners meet quality standards, Collated Nails Shop is not liable for:

• Improper use or application of products
• Project outcomes resulting from product use
• Consequential damages from product failure

6.2 Website Availability

We strive to maintain continuous website access but aren’t liable for temporary outages or technical issues beyond our control.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

7.3 Contact Information

For questions about these terms:

Collated Nails Shop
34 St Ann Way
Gloucester, GB GL8S 8DM
Email: [email protected]
Phone: +44 (0)XXX XXX XXXX