Privacy Policy

Last Updated: [Insert Date]

At Collated Nails Shop (“we”, “us”, or “our”), operating at nailgearpro.com, we are committed to protecting the privacy and security of our professional customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase our premium fastening solutions.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details (processed securely through our PCI-compliant systems)
• Business Information: Company name, VAT number (where applicable), purchase history
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, navigation paths, search queries (particularly for products like framing nails or nail guns)
• Transaction Data: Details about purchases of bare units, finishing nails, or other products, including order value and payment method

2. How We Use Your Information

We process your data for the following professional purposes:

• To process and fulfill orders for construction fasteners and related equipment
• To provide secure payment processing through our encrypted systems
• To communicate about orders, shipments, and account management
• To improve our product offerings (e.g., galvanised staples vs. heavy duty staples)
• To prevent fraud and enhance website security
• To comply with legal obligations related to international trade
• To provide customer support for professionals requiring technical specifications

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Providers: To deliver products globally (excluding certain Asian and remote regions)
• Legal Compliance: When required by law or to protect our rights
• Service Providers: Carefully vetted partners who assist with website operations (under strict confidentiality agreements)

We never sell your personal data to third parties.

4. Data Storage and Security

We implement robust security measures appropriate for our professional clientele:

• SSL encryption for all data transmissions (same technology used by financial institutions)
• PCI DSS compliance for payment processing
• Secure servers located in the UK with restricted access
• Regular security audits of our systems
• Data retention only as long as necessary for business or legal purposes

5. Your Rights

As a valued professional customer, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

6. Cookies and Tracking Technologies

We use these technologies to enhance your professional shopping experience:

• Essential Cookies: Required for secure checkout and account functions
• Performance Cookies: Help us improve site functionality for power tools and fastener searches
• Analytics Cookies: Understand how professionals navigate between product categories (e.g., nail guns to staples)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect checkout functionality.

7. International Data Transfers

As we serve customers globally (with noted exceptions), data may be transferred outside the UK/EEA. All transfers comply with applicable data protection laws using Standard Contractual Clauses or other approved mechanisms.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to account holders.