Welcome to Collated Nails Shop’s FAQ section. Below you’ll find answers to common questions about our products, delivery, payments and more. If you can’t find what you’re looking for, please contact our team at [email protected].

Product Questions

What types of fastening products do you offer?
We specialise in premium fastening solutions including bare units, finishing nails, framing nails, galvanised staples, heavy duty staples, and professional nail guns from top brands like DeWalt, Paslode, and Makita.
Are your products suitable for professional construction work?
Absolutely. Our products are specifically chosen to meet the demands of construction professionals and serious DIY enthusiasts. We offer high-performance solutions designed for durability and reliability on job sites.
Do you sell products in bulk quantities?
Yes, we regularly ship large orders of 2000-3300 count nail packs and can accommodate bulk orders of all our products. Our delivery system is designed to handle these quantities efficiently.

Delivery & Shipping

What are my delivery options?
We offer two shipping methods:
– Standard Shipping (£12.95): Delivered via DHL/FedEx in 10-15 days after dispatch
– Free Shipping: For orders over £50, delivered via EMS in 15-25 days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends) before being dispatched to our shipping partners.
Do you ship worldwide?
We ship globally to most countries, excluding some Asian and remote regions. If you’re unsure about delivery to your location, please contact us before ordering.
Can I track my order?
Yes, all orders come with tracking information. For Standard Shipping (DHL/FedEx), you’ll receive real-time tracking. EMS shipments also include tracking details.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions to ensure your payment details remain secure.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and speeds up future purchases.

Returns & Refunds

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original, resalable condition. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Professional Advice

When should I order for time-sensitive projects?
For critical projects, we recommend ordering your framing nails, nail guns or other supplies at least one week before you need them to account for shipping time. Our product availability guarantee means you’ll never face last-minute shortages.
Can you recommend products for specific applications?
Our team has extensive knowledge of fastening solutions. Feel free to contact us with details of your project, and we’ll recommend the most suitable products from our range.

Still have questions? Our professional team is ready to help at [email protected] or visit us at 34 St Ann Way, Gloucester, GB GL8S 8DM.